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…but that’s all.

by Andrew Crow on June 6th, 2008

David Haskin wrote a piece for ComputerWorld entitled “iPhones trickle into the enterprise”. One of the best quotes from the article comes from a CIO:

“I have nothing against iPhone. It’s great,” says Manjit Singh, CIO at Chiquita Brands International Inc. “But we’re a BlackBerry shop, and I don’t think iPhone brings anything new to the table. It has a great user experience, but that’s all.”

I’m not sure what to say about that last bit except that is summarizes the frustrations that product and experience designers face. Features, ecosystem, support, UI and industrial design all add up to the experience that you’re producing.

To be fair, Singh seems to be implying that for their sales force, the Blackberry handles their needs better. But, his words have been echoed by others when comparing simple, focused products to those with lots of bells and whistles. This quantity over quality argument can keep products from having the focus they need to stand out, solve user needs and ultimately be successful.

When Obama wins…

by Andrew Crow on May 9th, 2008

I’m never sure about how internet memes start, but this one started with a typo.

Dan was twittering something about Alabama, but wrote “Alambama”. He joked that when Barack Obama wins the election, certain states will probably be renamed – Alobama, Califobama, Nevama, Massabama, New Yobama. Of course, I thought that was hilarious and started thinking about other things that would change once Obama wins. So, a few of us started twittering silly little things, thinking of it as an inside joke.

Overnight, a few people caught on giving it a life of its own.

Jason Kottke took this and mashed it up to create this really cool microsite.

I think what interests me the most about these is how fast they spread. It’s been less than 24 hours and there are already over 500 tweets about it. Certainly taken on a life of it’s own.

You can also check out the blog that’s started from it and take a peek at the buttons Rachel made this morning.

Note: Adaptive Path remains purposefully candidate-agnostic, though a few of us have pretty strong opinions.

Live Web

by Andrew Crow on February 13th, 2008

I’ve been invited to speak at the Live Web event today here in San Francisco. People like Om Malik, Jason Calacanis, Michael Arrington, others and me. Ought to be interesting. Hopefully they will be recording it for podcast release.

Among the topics the roundtable will be talking about are:

• As asynchronous social networks experience tremendous growth, what can we expect from synchronous applications?
• Will synchronous applications and the Live Web require different standards for advertising display and measurement?
• How can synchronous applications companies stimulate third-party developer innovation on our platforms?

I’ll be approaching any conversation from the perspective of designing for the user and the overall experience. Some of the blind assumptions I’m bringing to the table are:

Does asynchronous behavior create a richer environment for people to live in online?
Is context the most important thing to be aware of when advertising in an asynchronous environment?

Discuss.

Buzzword

by Andrew Crow on February 5th, 2008

What could possibly make words slicker than a politician on primary night? Adobe’s new online word processor Buzzword. It’s built on Flash and is amazing to look at and use. When you’re in it, you can almost forget it’s a web app. Still in preview, but worth checking out.

I’d love to see this run on AIR with direct ties to the online version. Giving you the option to work on and offline with auto syncing once you connect. Add blog editing capabilities and I’d be in love.

Buzzword screenshot

For the back story, read this article from Virtual Ubiquity CEO Rick Treitman.

Bring Bad Design to Justice…maybe

by Andrew Crow on January 24th, 2008

Internally to Adaptive Path, we have a series of mailing lists that help us keep in touch with each other, discuss design topics or even just talk about current issues.

A recent post came from Dan Saffer where he pointed us all to these tongue-in-cheek stickers that could be used to call out “bad design”. These stickers offer warning label-style comments such as “Consult a typographer” or “Severe lack of creativity” and “Good idea wasted by poor execution”.

Dan’s intention was to share a funny take on the honest frustration that many designers feel when they see design that could have been better. The result he got on the mailing list was a very typical and spirited debate. Rather that writing a post about the stickers myself, I thought I’d just share the conversation.

First, here is the site: http://www.design-police.org/

Dan: We need a set of these. And to make a set for IxD/IA!

Kim: Absolutely brilliant. We should definitely make some for IxD/IA!

Peter: I’m sorry. This is the kind of holier-than-thou crap about inconsequential bullshit that has encouraged marginalizing designers because they behave as a bunch of mindless aesthetes with no concern for issues other than appropriate typography, and little interest in things that actually matter.

Dan: Since when is good visual design inconsequential bullshit? Aesthetics matter, and good typography and composition are essential parts of that. It’s all part of a chain: bad type –> bad visuals –> bad experience. Ignore this stuff and you get sloppy, ugly work.

Is it more mindless to not care about how something looks, or to practice good visual design? Good experiences are made up of good details.

Jesse: I completely agree with Dan that aesthetics matter, but to Peter’s point, if I were a bettin’ man, I wouldn’t wager that “Kern this!” is the most important or valuable message a client needs to hear.

Dan: Oh god no, I’d never use these for a client. I assumed these were stickers for internal reviews.

Peter: I’m not saying aesthetics aren’t important. I’m saying that the attitude exhibited by this set of stickers is indicative of a mindless condescension that has lead to the marginalization of the practice of visual design. It’s no different than “usability engineers” who decry the state of the Web and want to impose their small-minded ruleset.

While your point (”bad type –> bad visuals –> bad experience”) has validity, what it doesn’t recognize is that tone matters. And this catty attempt at humor represented by this design-police is exactly why they are ignored.

Kim: I saw these as a joke - funny, haha, humorous, poking fun in the same way the video “make the logo bigger” is funny. I never saw these as a serious endeavor or something to be used in a professional setting.

Creating them for IxD and IA would be a way of poking fun at ourselves and the things that we continually hear in our practice.

I cannot tell you how many times my husband (a print advertising graphic designer) looks at print ads with disgust and espouses “Man, they need to kern that!” He thought the stickers were funny, but was disappointed that they lacked the traditional copy editor marks, using text instead.

Andrew: I’m not a fan of these. I remember a while back when there was so much discussion about make Design a licensable practice. I thought it was arrogant then, I think it’s still an offensive idea.

That’s not to say that these stickers (which were created as an obvious joke) embody this sentiment. I simply feel that there might be a more positive way to express the inside joke. I love the KERN hoodie from Veer. I think not only is it clever, but it conveys a wink-wink to other designers without offending the ignorant. These stickers seem to take the joke a little too far.

Like Kim’s husband, I’ve done it a thousand times where I get angry at poor typography, incorrect color balance in duotones, mis-registration or poor copy. Jannine’s heard an earful. But, if I were ever to express that to that designer or that secretary, I’d probably try a more educative and sympathetic approach.

That’s not to say we can’t have our fun with poor design. There is a some seriously shitty work out there. So, if the spirit of things like this are meant to be playful or as an inside joke, there’s fun in that.

What’s the interaction design equivalent version of the KERN hoodie?

Kate: Interesting points. While I agree with Peter that the “I’m entitled to judge because I know more and better than you” is mean-spirited and plays to the worst of egoist-designers-as-gods, there is the opportunity to have something like stickers that highlight moving toward a greater good.

For example, “legible from space” and “Microscope required” are a comment on “hey, buddy! Folks aren’t going to read this because of a *serious* flaw that you oughtta fix.” That’s more like the Billboard Liberation League’s public service messages than the League of Self-Appointed Extraordinary Designers self-serving know-it-all.

I’d be happy to have similar stickers (depending on message) and I would use them. But I also want a set that celebrate effective design. Red=no. Green=yes. We should support honest celebration of good things…not center ourselves on being police and judges.

Domino magazine has stickers that you can use to tag ideas you like. It’s helpful and warm and engaging. If we could bring a “make the world better” smile into the stickers, it would make them much more human…more like us.


There you have it. A brief insight into what we talk about at the office. I’d love to hear your thoughts about the stickers, on criticising design or if you’d like to hear more of our ramblings.

Are All Experiences Designed?

by Andrew Crow on January 9th, 2008

Just before the holiday break, I was driving on the 24 freeway right at the Caldecott tunnel when I saw that someone had put up one strand of Christmas lights in the dirty window of the little office that sits at the base of the tunnel. When I thought about it, I realized that someone did that intentionally to create a little holiday spirit in an otherwise bleak location.

When we talk about experience design, we discuss it in terms of intentional efforts to create an experience for a product or service. There are meetings, decisions, consultants, plans and well-made executions – all of this with an eye towards producing a purposeful, desired experience for an individual or group of people.

But, the person that put those Christmas lights did all those things, too. Maybe not in a conscious or thought-out manner, but there was an intention to create an experience.

So, my question is, do human beings always intentionally design experiences – even unknowningly?

Outside of acts of God or nature (things that we cannot control), we create experiences for ourselves every day. We organize our closets in a certain way to make dressing in the morning efficient, we walk certain streets because we find them pleasant, we cook our food for taste, we decorate at holidays to create a mood and tradition.

What causes us to do this? Do we simply like it? Or is there a deeper need?

As experience designers, are there ways to build upon this trait? Can we somehow expand on this assumed, basic human behavior? Are there ways to recognize these natural tendencies and leverage them when we design experiences?

Our Tour of Current TV

by Andrew Crow on December 11th, 2007

We recently had an opportunity to visit the Current TV studios here in San Francisco. They were gracious enough to give us a guided tour of their operations.

Current TV started in 2005 and bills itself as the world’s leading peer-to-peer news and information network. They are the only 24/7 television network and site produced and programmed in collaboration of its audience.

I’ve been watching them off and on over the past couple of years and have always liked how much emphasis is placed on covering stories that young adults care about. It reminds me of what MTV could’ve done had they not gone batshit crazy.

Current Global Production Control

The first thing I noticed when we arrived at their studio was the amount of people they have in the building. From the outside, it seems like a small space, but once inside, it goes on and on. They have about 300 employees in the SF location with more in Los Angeles and abroad. Their offices are as unique as their programming – everywhere you look there was an individual personality to the place.

We were shown rooms where the teams edit, produce, film and write. It was also amazing to see one room dedicated to managing and collecting all the feeds that come to the network.

What really struck me though, was the vibe of the place. It truly felt like people were there to make a difference – that they were dedicated to their jobs beyond just a paycheck. Current talks about “democratizing” TV and internet content. I get the feeling that it’s more than a marketing ploy.

Control Board

It’s interesting that their site is so intrinsically tied to the content on television. They strive for a 2-screen experience and they tell us that everything featured on the TV network is available on their site. I imagine that most of their audience watches TV with their computer on their lap, so why not build an experience that caters to this displayed need?

I’m really curious to see how far this goes. There are plenty of examples of user-submitted content successes in the business world today. You only need to look to the many video sites and even CNN’s I-Report project to witness how media has already been changed. Current’s dedicated network and content-rich site provides a much more focused implementation of this trend. I hope they succeed and teach us all a thing or two in the process.

Find what channel they’re on in your city here.

Multi-Point Interactive Whiteboard Using the Wiimote

by Andrew Crow on December 11th, 2007

There isn’t a conversation in our studio that doesn’t take place using a whiteboard. While the reasons for that are fodder for another post, or perhaps a group therapy session, this new interactive whiteboard concept certainly caught my eye.

Johnny Chung Lee, an HCI Researcher at Carnegie Mellon, recently posted some information on a low-cost, multi-point interactive whiteboard that he created using the Wiimote.

His system used the Wiimote to capture movement of an IR-emitting pen device. The Wiimote tracks and relays the information back to a PC. Any surface can be used, including a wall, table top or even your laptop screen. If you use two IR pens, you can even do multipoint manipulation. The video shows it all and you can download the software free from his site.

You may recall that Johnny is the one who wowed us with his hack to utilize the Wiimote to track your finger movements, al la “Minority Report” interaction.

Check it out here.

Our Blog Has iPhone Super-Powers

by Andrew Crow on December 10th, 2007

AP's Blog on iPhone

We’ve updated our blog to play nice with all the iPhone users out there. Now, you can visit http://adaptivepath.com/blog via your iPhone and view the content in a much more iPhone-like manner. While I laud Apple for making MobileSafari amazingly capable of displaying sites as they were intended, this change simply makes it easier to read our posts while you’re out and about.

This WordPress plug-in comes to us via ContentRobot. Here’s the rationale behind its development:

The iWPhone WordPress Plugin and Theme automatically reformats your blog’s content for optimized viewing on Apple’s iPhone and iPod touch. It detects the iPhone/iPod touch’s User Agent and serves up the content with the special theme only to iPhone and iPod touch visitors, all other browsers will view your WordPress blog with your current theme.

Software We Use

by Andrew Crow on December 5th, 2007

As the year comes to a close, the web becomes filled with lists – Top 10-this, Top 100-that. I love these lists and wanted to throw one into the mix. Below is a list of software and web services that we use here at Adaptive Path. If you haven’t made use of these, take a peek:

Software

Adobe InDesign – All our proposals, project narratives and a good chunk of our deliverables are done in InDesign. It’s an amazing page layout tool that allows you to assemble all your models, charts, visual designs and wireframes into consistently designed deliverables for your clients.

Adobe Illustrator – Many of us use Illustrator for drawing models, graphs, wireframes and design comps.

Adobe Photoshop – We honestly don’t use Photoshop to any large degree. But for tweaking images, cropping, minor editing, etc., you can’t find a better tool.

Adobe Acrobat Professional – PDFs are our deliverable blood. So, making the most of Acrobat is important. Often, we’ll use the sticky note features to provide feedback on designs or ideas. We’ll convert our presentations to PDF for release to the public after events as well.

Adobe Flash – We use Flash for creating prototypes of interfaces and applications. Thermo looks promising for this, but we’ll have to wait.

Keynote – One of our most favorite applications. Keynote is not only used for our presentations for events, but also for deliverables to clients. When you absolutely need a fast, powerful and simple application to convey your ideas, Keynote is the one.

OmniGraffle – Graffle is a great tool for creating wireframes and other diagrams. It’s faster to get started in Graffle than Illustrator sometimes and it’s made for wireframes. Many of us use this on every project.

OmniOutliner – Another fine tool, especially for taking notes that later need to be translated into a presentation, narration or deliverable.

Coda – This is a great little app for code editing and FTP services. The guys at Panic make awesome software.

SubEthaEdit – We use this during client meetings and sales calls. The Bonjour enabled document editing makes it so easy for all of us to take notes on one page. This saves time combining notes later and allows us to make corrections on the fly.

Microsoft Office – We use this a lot less than we did a year ago. We’ve stopped using Word for our proposals and communication. But we still use Excel for accounting purposes.

OS X – Of course, we’re a Mac house, so OS X is our most favorite “app” of all!

Web Services

Twitter – Twitter is great service that allow us to maintain connections with each other and with the community. Not only do most of us have our own accounts, Adaptive Path has an account where people could follow our office antics.

AIM – Instant messaging is still king for instant fast communication. Since we’ve grown to use two floors in our building, we rely on AIM for quick intra-office check-ins.

Harvest – Rather than doing traditional punch-in timecards, or submitting our project hours via email, we’ve switched to Harvest. It’s a great online service that makes it easy for the practitioners and the project managers.

Basecamp – Couldn’t run projects as effectively without it. Though it’s basic in many respects, it does 80% of what we need and our clients love the ability to communicate with us in such a simple and direct manner.

Wordpress – Our blog is powered by Wordpress and we’re happy with it’s ease of use, configurability and industrial strength.

MediaWiki – Instead of an intranet, we maintain a wiki. All the office and personnel stuff goes here. Everyone can edit it and we use it daily.

We’ve also experimented with using Google Docs and Spreadsheets with clients. We’ve tried countless online file storage delivery services. Most of us are on LinkedIn and Flickr.

Software and web services are crucial to doing our jobs, but face-to-face interaction and clear communication skills are the best tools you can have in your arsenal.


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