We believe our thought leadership position and collaborative focus are an important part of the value we deliver to our clients: We learn more when we share our knowledge and we always learn something new from each client. Talking about ideas helps us better understand them and invites others to test our thinking and improve it.
Our portfolio includes Jesse James Garrett's influential book, "The Elements of User Experience," Peter Merholz's coining of the word "blog," and our work on Measure Map (later acquired by Google), Mobile Literacy, Charmr and the Aurora Browser Concept video.
As experience design consultants, we love tackling lots of different kinds of problems, but we don't always get to try all the problems that interest us. Through our R&D initiatives, we go hunting for problems nobody's asked us to take on, and put together project teams to solve them.
Reports
An affordable way to put today’s best practices into action in your products. See All Reports »
Latest Essay
Out of Control : The New Ethos of Cobbling
By Kate Rutter, June 03, 2009
I come from a family made up of do-it-yourself-ers and fix-it-if-it's-broken folks. As a result, any sealed-case product riles me...
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Recent Essays
5 More Tips To Becoming a Great Project Manager
By Brian Cronin, May 20, 2009
When most people think of project managers they think of big Gantt charts, schedules, deliverables, action items, assigned tasks and...
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5 Tips To Becoming a Great Project Manager
By Brian Cronin, May 06, 2009
What is a manager? What are they really supposed to do? My dictionary provides the following definition: manager (noun) a...
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How I Learned to Stop Worrying and Bark Like a Dog
By Pam Daghlian, April 28, 2009
Break the ice early Picture a small theater with seats covered in a dark red fabric. The floor, stage, and...
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Published Elsewhere:
October 1, 2008Rachel Hinman Publishes an Article in BusinessWeek
Rachel Hinman, Adaptive Path Design Strategist, published an article on mobile carriers today in Business Week. The article is entitled, Can T-Mobile Become the Heroic Mobile Carrier We Need? It continues Rachel's exploration into the future of mobile carriers. Rachel has also recently received kudos for her 90 Mobile in 90 Days project, which you can learn more about here.
Charmr in New York Times blog As our primary goal with Charmr was to generate enthusiasm for human-centered thinking and thus inspire broader change throughout the medical device and design industry, we've been glad to see the project getting some press.
Most recently, Charmr appeared in the NY Times online (1/14/08):
New York Times: Function Dysfunction
In her discussion of dysfunctional and unsustainable product design trends, Allison Arieff cites Charmr as an example of designers' growing sense of conscience. Her article provoked over a hundred comments suggesting other products due for a rethink — rich fodder for innovation. Read more »
Jesse James Garrett talks about peripherals in his latest Business Week article. "Focusing on customer experience, the computer accessory purveyor Kensington turns out a stylish and crowd-pleasing new collection of wares," says Jesse James Garrett. Read the full article »