What We Do
We design the experiences customers have with all kinds of products and services. Then we help our clients bring those products and services to market.
We've found that great products and services don't come from a cookie-cutter approach. In our consulting work, we develop the right match for each client and each challenge from our range of capabilities:
Experience Research: Understanding Your Customers
Engage your customers in new and surprising ways by uncovering insights into their behavior and psychology.
- Field research
- Remote user testing
- Ethnographic studies
- Usability testing
- Human factors analysis
- User task modeling
- Global user research
Learn about the experience research work we did for MySpace or contact us to find out more!
Experience Strategy: Charting Your Course
Stand out from your competitors by defining your products around the qualities that will resonate with your customers.
- Heuristic evaluation
- Competitive assessment
- Product roadmap development
- Persona creation
- Business case development
- Service design
- Customer scenario development
- Business goal alignment
- Product strategy
- Concept development
- Multi-channel experience strategy
- Touchpoint integration
- Brand experience strategy
- Ideation and innovation workshops
Learn about the experience strategy work we did for PayCycle or contact us to find out more!
Experience Design: Crafting The Experience
Wow your customers by creating a great experience for your product or service.
- Customer experience design
- Retail experience design
- User experience design (UX design)
- User interface design (UI design)
- Mobile interfaces
- Multi-touch interfaces
- Gestural interfaces
- Interaction design
- Information architecture
- Visual design
- Information visualization
- Web design
- Navigation design
- Content analysis
- Taxonomy development
- Wireframes
- Task flows
- Storyboards
- Style guides
Learn about the experience design work we did for Changemakers or contact us to find out more!
Experience Implementation: Making It Real
Deliver great experiences to your customers by managing the development and rollout of your product.
- Prototype development
- Metrics and analytics
- Product rollout planning
- Design execution planning
- Design template production
- Production-ready design assets
- Design engineering oversight
- Rapid iteration
Learn about the experience implementation work we're doing for smart.fm or contact us to find out more!
Experience Coaching And Training: Building Your Skills
Strengthen your expertise in creating great experiences by educating and empowering your team with best practices and seasoned guidance.
- Training workshops
- Process development
- Practice benchmarking
- Governance model development
- Organizational strategy
- Mentorship
Learn about our experience coaching and training offerings or contact us to find out more!
What We've Done
Our agency has designed customer experiences for mobile products, software applications, hardware devices, websites, interactive media, and multi-channel experiences across touchpoints. We've created products and services for enterprise, business-to-business, and consumer users. See some of the companies we've worked with...
- Clients
- Who we work with.
- In-house Training
- Classes that touch on all aspects of the user experience.
- Events
- Conferences and workshops.